Feb 5, 14:34 EST
Resolved – This incident has been resolved.

Feb 5, 14:15 EST
Monitoring – Good news: It seems Twitter has implemented a fix. If you were impacted, things should now be resolved. If you’re still experiencing issues, please email support@bit.ly so we can look into the root cause of your problem.

Feb 5, 13:49 EST
Identified – We are seeing issues with users attempting to sign in and/or share via Twitter. We’ve reached out to them and are working with them to get you up and running normally as soon as possible!

Fri, 05 Feb 2021 14:34:17 -0500 https://status.bitly.com/incidents/9synstk28sv1 https://status.bitly.com/incidents/9synstk28sv1 API Error Rate / Database Failure

Sep 30, 08:16 EDT
Resolved – Starting at 09:43 UTC there was an elevated error rate affecting some API requests due to a database failure. Normal service was restored at 09:51 UTC.

Wed, 30 Sep 2020 08:16:29 -0400 https://status.bitly.com/incidents/w7gfc1wbgyfl https://status.bitly.com/incidents/w7gfc1wbgyfl General Issues

Sep 14, 17:34 EDT
Resolved – This incident has been resolved.

Sep 14, 17:29 EDT
Monitoring – Good news, community: if you were impacted by the earlier issues on our /v4/custom_bitlinks API, you should now be able to use these endpoints without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Sep 14, 16:36 EDT
Identified – Update: We’re continuing to investigate errors on our /v4/custom_bitlinks API endpoints. Our team is laser-focused on implementing a fix. Thanks for your patience!

Sep 14, 16:25 EDT
Investigating – Hi community. We’re seeing indications of elevated errors impacting our /v4/custom_bitlinks API endpoints for some of our users. We’re looking into this now and will share an update within 30 minutes.

Mon, 14 Sep 2020 17:34:55 -0400 https://status.bitly.com/incidents/yglb5qvsdd52 https://status.bitly.com/incidents/yglb5qvsdd52 DDoS Attack

Aug 7, 15:09 EDT
Resolved – This incident has been resolved.

Aug 7, 14:44 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

Aug 7, 14:32 EDT
Investigating – We are seeing early indications that we are currently the targets of a denial of service attack which may cause performance degradation. There may be disruptions to Bitly services for the next few minutes. We have reached out to our providers and are working with them to mitigate the attack as quickly as possible.

Fri, 07 Aug 2020 15:09:35 -0400 https://status.bitly.com/incidents/yqv01rtqbhj3 https://status.bitly.com/incidents/yqv01rtqbhj3 Partial Website Outage

Aug 6, 22:30 EDT
Resolved – From 8/6/2020 22:30 UTC until 22:43 UTC (13 minutes) requests to bitly.com experienced increased latency and/or timeouts. During the same timeframe there was a small secondary impact in error rates to API endpoints affecting 0.1% of API requests.

Thu, 06 Aug 2020 22:30:00 -0400 https://status.bitly.com/incidents/242fxgzmx1bq https://status.bitly.com/incidents/242fxgzmx1bq General Issues Affecting the Website and API

Feb 21, 16:51 EST
Resolved – This incident has been resolved.

Feb 21, 16:04 EST
Identified – Update: We have identified and are addressing an issue that may degrade performance of areas of the website and api. Our team is laser-focused on implementing a fix. Thanks for your patience!

Fri, 21 Feb 2020 16:51:32 -0500 https://status.bitly.com/incidents/9b16tths3wnl https://status.bitly.com/incidents/9b16tths3wnl TLS 1.0 and 1.1 deprecation

Feb 10, 10:00 EST
Completed – The scheduled maintenance has been completed.

Feb 7, 10:00 EST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 28, 14:36 EST
Scheduled – Beginning February 7, 2020, Bitly will no longer support outdated versions of Transport Layer Security (TLS) encryption protocols, specifically TLS 1.0 and 1.1. If you’re running on an old version of Java or other library that does not support TLS 1.2, you may run into Bitly API errors. Update to the latest encryption protocols to ensure Bitly API-enabled workflows are not impacted.

Mon, 10 Feb 2020 10:00:29 -0500 https://status.bitly.com/incidents/dvfg3ydt5v8j https://status.bitly.com/incidents/dvfg3ydt5v8j Connectivity Issues

Sep 30, 21:05 EDT
Resolved – This incident has been resolved.

Sep 30, 20:43 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

Sep 30, 20:02 EDT
Investigating – Hi community. We’re currently investigating reports of connectivity impacting some of our user base. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

Mon, 30 Sep 2019 21:05:12 -0400 https://status.bitly.com/incidents/dxmhtldmhj60 https://status.bitly.com/incidents/dxmhtldmhj60 General Issues

Aug 5, 09:39 EDT
Resolved – This incident has been resolved.

Aug 5, 09:09 EDT
Investigating – Hi community. We’re seeing early indications of issues impacting loading your Bitlinks page history on the website for some of our user base. We’re looking into this now and will share an update soon.

Mon, 05 Aug 2019 09:39:19 -0400 https://status.bitly.com/incidents/162blqz7fjj8 https://status.bitly.com/incidents/162blqz7fjj8 Major Service Outage

Jul 15, 11:46 EDT
Resolved – Good news, community: if you were impacted by the earlier website issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Jul 15, 10:08 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

Jul 15, 09:56 EDT
Identified – Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

Jul 15, 09:24 EDT
Update – We are continuing to investigate this issue.

Jul 15, 09:22 EDT
Investigating – Hi community. We’re currently investigating reports of web and API performance impacting much of our user base. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

Mon, 15 Jul 2019 11:46:46 -0400 https://status.bitly.com/incidents/4w8ch685dhtz https://status.bitly.com/incidents/4w8ch685dhtz Hosting and Stability Platform Upgrades

Jul 14, 02:55 EDT
Completed – We completed our scheduled maintenance and the website and API are now fully available again.

Jul 14, 02:01 EDT
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 9, 10:05 EDT
Scheduled – Bitly will perform platform maintenance on Sunday, July 14 at 2:00am ET, concluding no later than 4:00am ET. Redirects, shortening links, and our website will continue to function during this time. However the following actions will be not be available during maintenance:

– Signing up/creating an account
– Customizing links
– Creating or renaming groups
– Updating email addresses
– Adding or removing users from groups

Thank you for your patience as we improve our platform and reach out to your Bitly Account Manager or submit a request to our Customer Support team (https://support.bitly.com) if you have any questions.

Sun, 14 Jul 2019 02:55:01 -0400 https://status.bitly.com/incidents/2hwh36t4fz61 https://status.bitly.com/incidents/2hwh36t4fz61 General Issues

Jun 21, 06:33 EDT
Resolved – This incident has been resolved.

Jun 21, 05:32 EDT
Monitoring – Good news, community: if you were impacted by the earlier website and api issues, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Jun 21, 05:23 EDT
Investigating – Hi community. We’re seeing early indications of issues impacting the website and API for some of our user base. We’re looking into this now and will share an update within 30 minutes.

Fri, 21 Jun 2019 06:33:28 -0400 https://status.bitly.com/incidents/rmn9cnj9tyhq https://status.bitly.com/incidents/rmn9cnj9tyhq General Issues

Jun 20, 09:52 EDT
Resolved – This incident has been resolved.

Jun 20, 01:21 EDT
Update – We are continuing to monitor for any further issues.

Jun 20, 01:20 EDT
Monitoring – Good news, community: if you were impacted by the earlier degraded performance issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Jun 20, 00:47 EDT
Investigating – Hi community. We’re seeing early indications of degraded performance impacting our APIs and Website for some of our user base. We’re looking into this now and will share an update within 30 minutes.

Thu, 20 Jun 2019 09:52:53 -0400 https://status.bitly.com/incidents/vlgg58jcy02f https://status.bitly.com/incidents/vlgg58jcy02f Major Service Outage

Jun 17, 21:43 EDT
Resolved – Good news: We’ve completed testing our provider’s networking issue and we’re confident that they’ve implemented a fix. If you were impacted, things should now be resolved. If you’re still experiencing issues, please email support@bit.ly so we can look into the root cause of your problem.

Jun 17, 21:16 EDT
Monitoring – Good news, community: if you were impacted by the earlier datacenter connectivity issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Jun 17, 20:32 EDT
Update – Update: The datacenter networking outage has been identified and we are continuing to work with our vendor to get service restored. Thanks so much for your patience!

Jun 17, 19:53 EDT
Update – Hi all. Bit.ly redirects and custom domain redirects are beginning to recover. Our team is hard at work with our datacenter provider to get everyone up and running asap. We’ll continue to update you in the meantime.

Jun 17, 19:33 EDT
Identified – Update: We are working with our datacenter provider to resolve a networking issue. Thanks for hanging in there!

Jun 17, 19:21 EDT
Investigating – Hi community. We’re currently investigating reports of issues with the website, API, and redirects impacting much of our user base. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

Mon, 17 Jun 2019 21:43:22 -0400 https://status.bitly.com/incidents/569x1nxvrvym https://status.bitly.com/incidents/569x1nxvrvym Major service outage

Jun 17, 12:58 EDT
Resolved – Good news, community: if you were impacted by the earlier website and API issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Jun 17, 10:24 EDT
Monitoring – Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

Jun 17, 10:12 EDT
Investigating – We are currently investigating reports of an outage to both website and API.

Mon, 17 Jun 2019 12:58:20 -0400 https://status.bitly.com/incidents/gjdydlbyjy4k https://status.bitly.com/incidents/gjdydlbyjy4k Website & API Issues

Jun 4, 18:40 EDT
Resolved – This incident has been resolved.

Jun 4, 14:39 EDT
Monitoring – Good news: We’ve identified a data center issue and we’ve mitigated a fix. If you were impacted, things should now be resolved. If you’re still experiencing issues, please email support@bit.ly so we can look into the root cause of your problem.

Jun 4, 14:09 EDT
Identified – Update: We have all hands on deck working to fix this. We think we’re on the right track, but there’s work left to be done. Thanks for hanging in there!

Jun 4, 13:19 EDT
Investigating – We are currently investigating reports of issues with the website and APIs.

Tue, 04 Jun 2019 18:40:07 -0400 https://status.bitly.com/incidents/lbh38jwl2ygr https://status.bitly.com/incidents/lbh38jwl2ygr Website and Metrics Outage

Jun 3, 14:03 EDT
Resolved – This incident has been resolved and all services are operational!

Jun 3, 13:19 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

Jun 3, 12:56 EDT
Investigating – We are currently investigating reports of issues with the website and metrics impacting much of our user base.

Mon, 03 Jun 2019 14:03:20 -0400 https://status.bitly.com/incidents/dk959rvhjfnl https://status.bitly.com/incidents/dk959rvhjfnl Major Service Outage

Jun 2, 20:31 EDT
Resolved – This incident has been resolved.

Jun 2, 19:04 EDT
Monitoring – Services have recovered and we are continue to closely monitor.

Jun 2, 18:43 EDT
Update – We are starting to see service recovery and are still working to restore full service. We hope to return to normal service shortly.

Jun 2, 17:27 EDT
Update – Our data center provider is still working to mitigate the issue and we hope to be able to return to normal service shortly. We will continue to provide updates as we receive more information.

Jun 2, 16:28 EDT
Update – Our data center provider is actively working to mitigate and restore service. We will continue to update you as we receive more information.

Jun 2, 15:36 EDT
Identified – The issue has been identified as a multi-region issue with one of our datacenter providers.

Jun 2, 15:34 EDT
Update – We are continuing to investigate this issue.

Jun 2, 15:12 EDT
Investigating – We are currently investigating reports of issues with the logged in website, our APIs and link redirects impacting much of our user base.

Sun, 02 Jun 2019 20:31:34 -0400 https://status.bitly.com/incidents/w7gzjsg081v3 https://status.bitly.com/incidents/w7gzjsg081v3 General Issues

May 30, 10:56 EDT
Resolved – Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

May 30, 10:33 EDT
Monitoring – Good news, community: if you were impacted by the earlier outage, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

May 30, 10:18 EDT
Investigating – Hi community. We’re seeing early indications of outages impacting the API and Metrics for our user base. We’re looking into this now and will share an update within 30 minutes.

Thu, 30 May 2019 10:56:38 -0400 https://status.bitly.com/incidents/8pdj01wyckb3 https://status.bitly.com/incidents/8pdj01wyckb3 Major Service Outage

May 29, 15:06 EDT
Resolved – This incident has been resolved.

May 29, 14:10 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

May 29, 13:44 EDT
Investigating – Hi community. We’re currently investigating reports of issues with the logged in website, apis, and redirecting of bitlinks impacting much of our user base. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

Wed, 29 May 2019 15:06:00 -0400 https://status.bitly.com/incidents/h5b0wm8z1t62 https://status.bitly.com/incidents/h5b0wm8z1t62 API Errors

May 22, 20:22 EDT
Resolved – This incident has been resolved.

May 22, 17:37 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

May 22, 17:25 EDT
Identified – We are working with our datacenter provider to mitigate a networking issue affecting bitly.com and API functionality.

May 22, 16:35 EDT
Investigating – We are currently investigating reports of elevated error rates

Wed, 22 May 2019 20:22:34 -0400 https://status.bitly.com/incidents/8hr3c1p5n8f9 https://status.bitly.com/incidents/8hr3c1p5n8f9 Investigating Service Outage

May 20, 10:50 EDT
Resolved – This incident has been resolved

May 20, 10:31 EDT
Update – We have have implemented mitigations for a DoS attack and are monitoring.

May 20, 10:19 EDT
Investigating – We are currently investigating reports of issues affecting redirects and the website.

Mon, 20 May 2019 10:50:30 -0400 https://status.bitly.com/incidents/8vx6xpmdzj7d https://status.bitly.com/incidents/8vx6xpmdzj7d Custom Domain Redirects

May 15, 02:55 EDT
Resolved – This incident has been resolved.

May 15, 02:46 EDT
Monitoring – We are continuing to monitor this issue, but custom domain redirects have been restored.

May 15, 01:51 EDT
Investigating – We are currently investigating a networking issue impacting custom domain redirects.

Wed, 15 May 2019 02:55:47 -0400 https://status.bitly.com/incidents/x9c9qlmsjw6r https://status.bitly.com/incidents/x9c9qlmsjw6r Website outage and degraded API performance

May 3, 15:19 EDT
Resolved – This incident has been resolved.

May 3, 13:32 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

May 3, 12:34 EDT
Identified – We have identified a networking issue that is impacting our system, and are working to restore service.

May 3, 12:06 EDT
Investigating – We are currently investigating an issue causing a website outage and degraded API performance.

Fri, 03 May 2019 15:19:37 -0400 https://status.bitly.com/incidents/ljqtpvl1fs4b https://status.bitly.com/incidents/ljqtpvl1fs4b Investigating Service Outage

Apr 30, 14:48 EDT
Resolved – This incident has been resolved.

Apr 30, 11:48 EDT
Monitoring – A fix has been implemented and we are monitoring the results.

Apr 30, 10:38 EDT
Identified – We have identified the issue and are mitigating a host failure.

Apr 30, 09:58 EDT
Investigating – We are currently investigating reports of issues affecting the website for logged in users and the api

Tue, 30 Apr 2019 14:48:15 -0400 https://status.bitly.com/incidents/1vmc7j95v043 https://status.bitly.com/incidents/1vmc7j95v043